Sale

Shipping

Packaging your artwork

Insurance

Collection of the artwork

Returns and refunds

Getting paid

Fiscal receipts

The buyer purchases directly from you, the owner of the artwork.

When a buyer purchases an artwork of yours through the Allura Art website, Allura will contact you to inform you of the sale. The artwork on the website is marked as SOLD, ensuring it cannot accidentally be purchased twice.

Packaging of artwork and scheduling of collection for shipping should be completed within two working days.

When Allura informs you of the sale, we will also confirm with you the address for the collection of the artwork, re-confirm the weight of the unpackaged artwork and ask you to re-weigh the artwork once packaged. We will request your preferred time and date options for collection. Typically, the two time windows available are from 8am to 1pm and then from 1pm to 6pm Monday to Saturday, unfortunately exact times cannot be accommodated.

Before packaging your artwork, please click here for some useful advice from Saatchi.

Once you have packaged your artwork, please weigh the parcel and inform Allura of its weight in kilos and grams. Shipping cannot be coordinated until we receive weight information from you and a delay in providing this information will hold up the scheduling of collection.

IMPORTANT: It is very important to package your artwork properly, not least because you are personally accountable for any resulting loss or damage resulting from inadequate packaging. If an artwork is damaged or lost during shipping due to inadequate packaging on your part, it will effectively invalidate the insurance, since no claim can be made to cover the resulting loss. Since you are responsible for packaging, if it is not done correctly, you will personally absorb the loss. The buyer is entitled to a refund and you will lose your sale. You might also potentially lose your artwork, or at the very least have it returned damaged.

Your artwork is covered at the value of the purchase price displayed on the Allura Art website, which the buyer has paid. Shipping and insurance costs cannot be claimed back.

IMPORTANT: If an artwork is damaged during shipping due to inadequate packaging on your part, it will effectively invalidate the insurance, since no claim can be made to cover the resulting loss. Since you are responsible for packaging, if it is not done correctly, you will personally absorb the loss. The buyer is entitled to a refund and you lose your sale. You would also potentially lose your artwork, or at the very least have it returned damaged.

For full details of insurance click the links below.

Premium Insurance

Insurance Terms and Conditions

Once the artwork is packaged, please weigh the parcel and inform Allura of its weight in kilos and grams. Once this information is received by us, along with the image of the fiscal receipt, we can proceed with arranging the collection of the packaged artwork from the address you have stipulated. We will do our best to accommodate your preferred time window and date. 

Once collection has been scheduled, Allura will inform you of the collection time and date. We will email you address labels to stick to the parcel

IMPORTANT: Please make a note of the buyer’s full name and address (located on the address label). Later on you will be asked to provide a fiscal receipt, which must include the buyer’s full name and address.

Along with the address labels, you will receive a document called a ‘manifest.’ Please print out two copies of the manifest. When the MaltaPost representative arrives to collect the artwork, both copies of the manifest should be signed by both parties. Maltapost will keep a copy and you should keep the other. As soon as the artwork has been collected, kindly scan or photograph your signed copy and email it to Allura on info@allura.mt. We require the signed manifest as proof of collection before we can inform the buyer that the artwork has been dispatched.

The buyer is legally entitled to return the artwork or request a refund. In such cases the artwork will be returned and the buyer refunded.

Possible reasons for a return and refund.

Buyers purchasing online have the right to a cancellation period starting from when they place their order and ending 14 days after they receive the artwork. The buyer is not obliged to give a reason and should not incur any costs (with the exception of shipping).

In this case the buyer will be expected to return the artwork. Once the artwork has been safely returned, the buyer is entitled to reimbursement. The artwork will be returned to you, the artist, and, should you choose, it can be made available once more on the Allura Art website.

Buying online - consumer rights

In the event of artwork being lost or damaged during shipping, losses are covered by insurance, with the notable exception of cases in which the artwork is damaged or lost due to inadequate packaging by the artist, in which case the insurance will be rendered invalid and the artist must absorb the resulting loss. Please see the insurance terms and conditions.

You will receive payment relating to the sale of your artwork upon the safe, prompt and satisfactory delivery of the artwork to the buyer and upon the expiry of the period during which the buyer is legally entitled to return the artwork or request a refund i.e. 14 days after they receive the artwork.

The sale takes place directly between you, the artist, and the buyer. Allura will invoice you separately for our commission. The percentage commission agreed will appear on our invoice as inclusive of VAT. You will not need to physically pay us however, since our commission will be deducted from the proceeds of the sale prior to payment being made into your bank account.

At this point you will be asked to provide a fiscal receipt for the sale. For those unfamiliar with fiscal receipts, an explanation is provided below.

It is a legal requirement that a fiscal receipt be issued to the buyer.

If you do not have a fiscal receipt book you can order one online here.

Important: When completing the fiscal receipt, please include the buyer’s full name and address, which you will have noted down from the address labels at the shipping stage.

Click here for an example of a completed fiscal receipt.

Please either scan or photograph the fiscal receipt (buyer’s copy) and email this copy to Allura at info@allura.mt.

Once Allura has received your fiscal receipt, invoiced you for our commission and the balance of your funds is released for payment, the sale, shipping and invoicing process is complete.